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jueves, 19 de mayo de 2011

Get Real Bottom-Line Results With an Effective Contact Call Center Strategy

eSeminars Event
Join this timely eSeminar to hear from CDW Unified Communications expert Duke Bond, who will outline the latest trends in contact centers including social media integration, and show real-world case studies of how an effective contact center strategy can pay off with real bottom-line results.

Attendees will learn:
  • How to integrate CRM and analytics into call center processes
  • How connecting with social media can deliver new opportunities before your competitors are even aware of them
  • Why your websites need multi-channel tools like agent click-to-talk - and how to enable it quickly and easily
  • Where to utilize video in your contact center - and how it can increase customer satisfaction while saving you time and labor
Don't wait - register now for this complimentary webinar and bring your questions for CDW's experts to address during the live Q&A following the presentation



Register
May 19, 2011
2:00 pm ET / 11:00 am PT
Duration: 60 minutes

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FEATURED SPEAKERS:

Duke Bond
Solution Architect
CDW

Michael Krieger
Market Expert
Ziff Davis Enterprise



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